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Frequently asked questions - End Users

Here are the most frequently asked questions and answers for end users regarding registration, login and participation in the digital workplace introduction.

Create/Register account

How do I access Skanska's workplace introduction?
How do I access Skanska's workplace introduction?

You can find the link at Before arrival

How do I get an account for Skanska's digital workplace introduction?
How do I get an account for Skanska's digital workplace introduction?

You self-register for Skanska's workplace introduction. When you get to the home page, click the “register” box and fill in the details. To be able to do this, you need to provide the following information: name, personal ID number, email address, company, corporate registration number, immediate manager and telephone number, as well as the name and telephone number of your next of kin.

How do I create a user account?
How do I create a user account?

On the login page, click on the "Create account" button. You will be directed to a new page. Fill in all the fields and then click on the "Create account" button.

Why do I need to enter my personal ID number / Identity number when registering a user account?
Why do I need to enter my personal ID number / Identity number when registering a user account?

In order for Skanska's workplace to be able to identify you and follow up on the completed workplace introduction, your correct personal ID number / identity number is required. The follow-up takes place with the support of your ID06 card in the ID06 applications used by the workplace, and your personal ID number / identity number is linked to your current ID06 card you use at the workplace.

Why do I need to state my nationality when I register a user account?
Why do I need to state my nationality when I register a user account?

When you select your nationality, you will see the correct format you need to enter. This is the gray text within the field where you register your social security number/identity number. The gray text disappears as you start entering your social security number/identity number.

Why does the social security number/identity number need to have a correct format?
Why does the social security number/identity number need to have a correct format?

A correct format for the social security number/identity number is required to link your identity to your current ID06 card.

Why not use ID06 card number instead of the personal ID number when registering for the introduction?
Why not use ID06 card number instead of the personal ID number when registering for the introduction?

The card number is only temporarily linked to the personal ID number. If you change employers or get a new card, you will receive a new card number.

Why do I need to enter my email address?
Why do I need to enter my email address?

Your email address is needed so we can send you a notification when the introduction is about to expire, but also if you need to reset your password. The instructions for resetting the password are sent to the email address you provided when you registered the user account.

I don't have an email address linked to my company. What should I do?
I don't have an email address linked to my company. What should I do?

You can use your private email address or create a new email address for the purpose. This can be done for free using services like Gmail or Hotmail. An email address is necessary if you need to reset your password, but also to receive a notification that the validity of the introduction will shortly expire.

Why do I need to enter a target group?
Why do I need to enter a target group?

The choice of target group controls the information you need to enter when creating the account, as well as which workplace introduction you will go through.

What information should I enter in the fields “Immediate supervisor” and “Telephone number of immediate supervisor”, if I am the owner of the company?
What information should I enter in the fields “Immediate supervisor” and “Telephone number of immediate supervisor”, if I am the owner of the company?

Enter next of kin and their telephone number. We need the information in the event of an accident or crisis.

How is my personal data handled when I create the user account?
How is my personal data handled when I create the user account?

To get complete information about how your personal data is processed, click the link. Here you can read more about how we process your personal data which you will find above the form where you create/register your user account.

Processing of Personal Data

Log in

I forgot my username and password. What should I do?
I forgot my username and password. What should I do?

When you get to the home page, click on the "Forgot your password?" link and enter the email address  you used when you first registered, then click the button “Send”. The email address is also your user name. Once you have done this, you will receive an email with instructions on how to reset your password.

Language

What languages will Skanska's workplace introduction be available in?
What languages will Skanska's workplace introduction be available in?

At present the joint part of the workplace introduction is available in the following languages:

  • English
  • Estonian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Swedish

The workplace specific part varies depending on the workplace that you will work at and the languages that they have published.

How do I change language?
How do I change language?

To change language, click the flags at the top of the login page.

I have a reading disability. How can I complete Skanska's workplace introduction?
I have a reading disability. How can I complete Skanska's workplace introduction?

Speech synthesis will be developed which allows you to have all the texts read aloud. Until then, we suggest that you go through the introduction in a group. Contact the workplace management for more information.

Go through the workplace introduction

What devices can I do the workplace introduction on?
What devices can I do the workplace introduction on?

It can be done on mobile phone, tablet (with operating system Android or iOS) or computer.

How long does the workplace introduction take?
How long does the workplace introduction take?

Between 10 and 30 minutes for each part.

Does the workplace introduction need to be completed in one go, or can I stop and return later to continue?
Does the workplace introduction need to be completed in one go, or can I stop and return later to continue?

You can stop at any time, and return later to resume where you left off.

How do I navigate the workplace introduction?
How do I navigate the workplace introduction?

To get an approved result you have to go through the introduction in full. You must click all sections, boxes and icons and read everything. When you have done that, the icons, boxes and finally the section will be marked with a tick in the right corner. If you don't see the tick, it means you haven't gone through a section.

How do I know that I am approved on Part 1 Values, General conduct, Health & Safety rules?
How do I know that I am approved on Part 1 Values, General conduct, Health & Safety rules?

Once you have completed the introduction and been approved, a blue PopUp box will appear telling you that you are approved. You can move on to Part 2 Your new workplace.

There is no pop up window telling me I've been approved. What should I do?
There is no pop up window telling me I've been approved. What should I do?

Make sure you have gone through all the boxes in the first part of the introduction, they should be marked with a tick in the right corner for you to be approved. Once you have gone through the entire training and all the boxes are ticked, an acknowledgement comes up that you must tick. Once you have done this, you will have access to Part 2 Your new workplace.

If that doesn't solve the problem, make sure that pop ups is turned on in the browser you're using. For instructions on how to do this, search on Google for enable pop ups and then the brand of your browser, mobile phone or tablet. For example, enable pop-ups Google Chrome.

How do I move on to Part 2 Your new workplace?
How do I move on to Part 2 Your new workplace?

Once you have completed Part 1 Values, General conduct, Health & Safety rules with approved results, you will be able to look up the introduction for the workplace where you will work. To do this, either enter the workplace name or project number in the search box. Start by searching for/retrieving the workplace introduction to your new workplace or by entering the code you received in the search box I have a code. When you search for the workplace, the workplace introduction comes up. Click the link Register me. The introduction can be seen under the heading Older Workplaces. To get to the introduction, click the link Go to the workplace-specific introduction.

Why can’t I move on to Part 2 Your new workplace?
Why can’t I move on to Part 2 Your new workplace?

To move on to Part 2 Your new workplace, you must have completed Part 1 Values, General conduct, Health & Safety rules with approved results. Only then will you get access to Part 2 Your new workplace. Make sure you have gone through all the boxes in the first part of the introduction, they should be marked with a tick in the right corner for you to be approved. Once you have gone through the entire training and all the boxes are ticked, an acknowledgement comes up that you must tick. Once you have done this, you will have access to Part 2 Your new workplace.

How do I know which workplace to search for, to be able to do Part 2 Your new workplace in Skanska's workplace introduction?
How do I know which workplace to search for, to be able to do Part 2 Your new workplace in Skanska's workplace introduction?

If you have not already received information about the workplace name or project number in Skanska's workplace introduction, please contact the workplace management to get the correct name or project number.

I have already done Part 1 Values, General conduct, Health and Safety rules, but cannot access Part 2 Your new workplace. Why?
I have already done Part 1 Values, General conduct, Health and Safety rules, but cannot access Part 2 Your new workplace. Why?

The validity period of Part 1 Values, General conduct, Health & Safety rules is one year. If a year has passed since you did Part 1 Values and General conduct and safety rule you need to redo it.

How do I receive information that the validity period for Part 1 Values, General conduct, Health & Safety rules has expired?
How do I receive information that the validity period for Part 1 Values, General conduct, Health & Safety rules has expired?

You can see the validity period when you are logged in to the workplace introduction. The validity period can be found immediately after the implementation instructions once you have logged in. You will also receive a notification by email when the validity period is about to expire.

I have already done Part 2 Your new workplace. Do I have to redo it when I go to a new workplace?
I have already done Part 2 Your new workplace. Do I have to redo it when I go to a new workplace?

Yes, because each workplace is unique and the content of the introduction is tailored to the workplace you are going to work at.

How do I know that I have completed Part 2 Your new workplace with an approved result?
How do I know that I have completed Part 2 Your new workplace with an approved result?

After you complete a section with an approved result, it is marked with a green tick instead of a red exclamation mark. Once you have completed the whole of Part 2 Your new workplace with an approved result, a pop up window will tell you that you are approved and can log out.

You can also see that you have completed the relevant site introduction Part 2 Your new workplace with an approved result by logging in to Part 1 Values, General conduct, Health & Safety rules and scrolling down to the header Older Workplaces and look up the  workplace. If you are approved, the workplace is marked with the text Completed in the lower left corner. If you are not approved, it is marked with Incomplete.

Why am I not approved after I finished Part 2 Your new workplace?
Why am I not approved after I finished Part 2 Your new workplace?

To be approved you must have gone through all the sections and clicked all the icons and boxes. Once you've done that, a confirmation box will be visible that you need to tick. Check that sections are marked with a green tick. If one or more sections have a red exclamation mark, it means you missed something in that section. Check that all the icons and boxes are marked with a tick. Also make sure you have confirmed the section by ticking the box at the bottom.

I haven't received a pop-up window confirming that I have passed Part 2 Your new workplace. What should I do?
I haven't received a pop-up window confirming that I have passed Part 2 Your new workplace. What should I do?

Please check that all chapters are marked with a green tick in the upper right corner. If one or more chapters are marked with a red exclamation mark, it means you haven't completed that chapter. Please review the chapters that aren't marked as complete. Once you have gone through the entire chapter and checked all the boxes and icons, a confirmation will appear at the bottom of the chapter that you must check.

If this doesn't resolve the issue, please make sure that pop-up windows are enabled in the web browser you are using. For instructions on how to do this, search on Google for "enable pop-up windows" followed by your web browser's, mobile phone's, or tablet's brand. For example, "enable pop-up windows Google Chrome."

Can the workplace see if I have completed the introduction with an approved result?
Can the workplace see if I have completed the introduction with an approved result?

Yes, the workplace can check if you have completed the introduction with an approved result.

They can see if you have completed Part 1 Values, General conduct, Health & Safety rules and if the period of validity has expired. They can see if you are approved for the current Part 2 workplace-specific introduction. They can also see if you started it but have not yet completed it.